Frequently asked questions

Yes. You can order without registering or logging in. To earn or use points, or download PDF receipts from your account, please use our membership service.

We will send an order confirmation to the email address entered at checkout. Members can also view their order history in their account.

Please contact us as soon as possible if you need to change your order. Changes may not be possible depending on the preparation or shipping status. Cancellations are accepted only before preparation for dispatch begins. We cannot accept cancellations for personal reasons once preparation for dispatch has begun or the order has shipped.

Please check your spam folder and email settings. If you still cannot find the email, contact us with the name and email address used for your order.

We accept credit cards (Visa, Mastercard, American Express and JCB), Shop Pay, Apple Pay, Google Pay, Paidy, Rakuten Pay, PayPay and au PAY. Available options may vary by device and payment provider. Please check the payment methods displayed at checkout.

Enter and apply your coupon code at checkout. Eligible products, validity and usage limits vary by coupon, so please check its terms. Points may also be used where permitted. To use both, apply your points in the cart first, then enter the coupon code at checkout.

Yes. Members can download PDF receipts from their account’s order history. You can also specify the receipt name and description.

As a rule, delivery notes, statements and other documents showing prices are not enclosed, so you can send your gift with confidence.

Shipping charges vary by destination and order details. The final shipping charge is shown at checkout.

In the cart, you can select a preferred delivery date from 5 to 28 days after the order date, along with a time slot. If no date is selected, we will dispatch your order as soon as it is ready. Your preferred date or time may not be available for certain products or destinations.

For delivery earlier than the available dates, please leave a note with your order, call our Ginza Flagship Store (03-4400-5491)orcontact formto discuss your request. We may not be able to accommodate it.

Please place a separate order for each delivery address. For corporate orders and deliveries to multiple addresses, you can also contact us through our enquiry form.

Please contact us as soon as possible. Changes may not be possible depending on the preparation or shipping status.

Yes. Standard and large paper bags are ¥55 each, and gift wrapping is ¥20. Please refer to the instructions on the product page and in the cart.

Yes. Noshi gift slips are complimentary. Please specify the type, occasion and name to be printed. Follow the instructions in the cart to enter your details.

Yes. Enter the recipient’s address as the delivery address. As a rule, we do not enclose documents showing prices.

Yes. You can earn and use the same points at our Ginza Flagship Store, ecute Ueno and online shop, with one shared balance.

Members can check their current points balance in their account.

At checkout, show staff the QR code on the membership card in your account. To use points, tell staff how many you would like to redeem.

Log in, enter the number of points you wish to use in the cart, and apply them before proceeding to checkout. If you also have an eligible coupon, enter its code at checkout afterwards.

Yes. Points expire one year after the last date on which you earned or used points. Whenever you earn or use points, the expiry date for your entire balance is extended by one year from that date. Expired points cannot be used.

Points are adjusted according to the cancellation or refund, including reversal of points earned and return of points used. Please contact us if you have questions about an adjustment.

The best-before period varies by product. Please check the product page and the date printed on the product.

Please check the ingredients and allergen information on each product page and on the product label. If you have any questions, contact us before purchasing.

Because our products are food, we generally cannot accept returns or exchanges for personal reasons. If there is a problem with your order, please check our returns and refunds policy and contact us.

Yes. We welcome corporate and bulk orders, including small quantities. Please contact us with your quantities, budget and preferred delivery date.

Yes. Invoice payment is available for corporate customers. Payment terms and procedures will be discussed individually.

Yes. We will advise you based on your preferred products, quantities and budget. Please see our corporate and bulk orders page for details.