Refund policy

FRIANDS GALLERY takes great care with product quality and shipping. Please check the contents as soon as your order arrives.

Returns and exchanges for personal reasons

As our products are food items, we do not accept returns or exchanges for personal reasons.

Please check your order carefully before placing it.

Cancellations

We accept cancellations only before shipment preparation begins. Please contact us as soon as possible if you wish to cancel.

We do not accept cancellations for personal reasons once shipment preparation has begun or the order has shipped.

If you have already paid, refunds are generally made through the original payment method after the cancellation is processed.

It may take time for the refund to appear, depending on the payment method and provider's processing status.

Defective, damaged or incorrect products

If there is a problem for which we are responsible, such as damage, missing items or an incorrect product, please contact us using our enquiry form within 5 days of delivery.

After reviewing the situation, we will arrange an appropriate solution, such as a replacement or refund.

We will cover shipping costs necessary for returns or exchanges for which we are responsible.

Please check your order promptly after delivery.

Refunds

Refunds are generally made through the original payment method.

The time between completion of the refund process and receipt of the refund varies by payment method, card issuer and financial institution.

For cancellations and refunds, we adjust points as appropriate, including reversing points earned on the purchase or returning points used.

This policy does not limit any rights customers have under applicable law in relation to defective products or similar issues.