Shipping policy

FRIANDS GALLERY delivers orders in accordance with the following policy.

Delivery methods

Orders are delivered by a carrier selected by us, such as Yamato Transport or Japan Post.

We select the carrier based on the products, delivery method, destination and other factors. As a rule, customers cannot select the carrier.

We currently deliver within Japan only.

Shipping times

For standard items without a requested delivery date, we ship as soon as your order is ready after payment is completed, within 7 days.

If you select a delivery date, we arrange shipment for your requested date.

For pre-orders, made-to-order items, limited editions and other products with a specified shipping schedule, the schedule stated on each product page takes precedence.

Shipment may take longer than usual during periods of high demand, adverse weather, traffic disruption or other unavoidable circumstances.

Delivery date and time selection

For eligible products, you can select a delivery date in your cart from 5 to 28 days after your order date and a delivery time slot.

If you need delivery earlier than the available dates, please leave a note with your order, call our Ginza Flagship Store (03-4400-5491), or contact us using our enquiry form. We may be unable to meet your request.

If you do not select a delivery date or time, we will ship as soon as your order is ready.

Delivery date and time selection may not be available for pre-orders or made-to-order items.

Delivery at your requested date or time may be affected by the product, destination, weather, traffic or carrier operations.

Tracking your delivery

We will send a shipping confirmation after your order has shipped.

If a tracking number has been issued, you can use the number provided to check delivery status through the carrier's tracking service.

For changes to the delivery date, time or destination after shipment, please contact the carrier directly.

Shipping charges

Shipping charges vary according to the destination and order contents, including product type, quantity and parcel size.

Examples of standard shipping charges

Tokyo: ¥1,280 (tax included)
Osaka: ¥1,400 (tax included)
Hokkaido: ¥1,790 (tax included)
Okinawa: ¥2,120 (tax included)

These are examples for standard orders. Charges vary according to order contents, quantities and other factors.

The actual shipping charge for your destination and order is shown at checkout. Please check it before placing your order.

Bulk orders or orders requiring special packaging or delivery methods may have different shipping charges. We will advise you separately in such cases.

Extended absence, incorrect addresses and refused deliveries

If an order cannot be received because of an extended absence, an unknown or incomplete address, refusal of delivery or a similar reason, and is returned to us, we may treat the order as cancelled.

As our products are food items, we generally do not reship returned products.

If you would like the products again, please place a new order.

Before placing your order, please check that the recipient's name, address and postal code are correct.