Terms of service

Last updated: November 1, 2026

These Terms of Service (the Terms) set out the conditions for using the FRIANDS GALLERY online store operated by Vallee Riziere Co., Ltd. (the Company) and related services (the Services).

Please read these Terms before using the Services.

Article 1 — Scope

These Terms apply to all customers using the Services.

The policies, notices and other rules we publish on the Services also form part of these Terms.

Article 2 — Purchases

Customers may purchase products through the Services in accordance with the procedures specified by us.

Please check your order, delivery address and other required details before placing your order. Once your order is complete, we will send an email with the order details.

However, we may cancel an order or take other necessary action in the event of unavailable stock, system faults, obvious errors in displayed prices or product information, misuse or other unavoidable circumstances.

Article 3 — Payment

Product prices, shipping charges and other required fees are as displayed on the Services.

You may use the payment methods displayed at checkout.

Use of each payment service may be subject to the respective payment provider's terms.

Article 4 — Delivery

Delivery methods, shipping charges, shipping times, delivery dates and times, and other delivery conditions are governed by our separate Shipping Policy.

For pre-orders, made-to-order items, limited editions and other products with a specified shipping schedule, the information on each product page takes precedence.

Article 5 — Cancellations, returns and refunds

Cancellations, returns, exchanges and refunds are governed by our separate Returns & Refunds Policy.

As our products are food items, we do not accept returns or exchanges for personal reasons after shipment.

Article 6 — Customer accounts

You may purchase products without creating an account or logging in.

By creating and using an account, customers can access their order history, membership card, points services, PDF receipt downloads from their account and other member features we provide.

Customers must manage their accounts appropriately and prevent unauthorised use by third parties.

Please update your registered details as necessary if they change.

Article 7 — Membership cards and points

We provide members with a MEMBERS CARD and points services.

Points can be earned and redeemed at participating stores designated by us and in this online store, with one shared balance. Please present the QR code on your membership card when earning or redeeming points at a participating store.

Earning rates, eligible purchases, when points are credited, redemption methods and other conditions are subject to these Terms and the information provided on the Services or separately by us.

Points expire one year after the most recent date on which you earned or redeemed points. Each time you earn or redeem points, the expiry date of your entire points balance is extended for one year from that date. Expired points are forfeited and cannot be used.

Points may be used for products or services designated by us. They cannot be exchanged for cash, transferred to third parties or used in any other way not approved by us.

For returns, refunds and order cancellations, we make necessary adjustments according to the transaction, including reversing points earned or returning points used.

If there is a system fault, misuse, an incorrect points award or another reasonable cause, we may review points balances and usage history and make necessary corrections.

Article 8 — Coupons

We may issue coupons that customers can use for purchases or other specified purposes.

Eligible products, participating stores and sales channels, validity periods, minimum spend, usage limits and other conditions are as stated in each coupon's information or at checkout.

Coupons and membership points can be used together in our official online store. In-store coupons cannot be combined with membership points. Whether multiple coupons can be combined is subject to each coupon's terms or the conditions shown at checkout.

Online coupons do not discount shipping charges.

When using JRE POINT at our ecute Ueno Store, in-store coupons and our membership points cannot be used.

Article 9 — Prohibited conduct

Customers must not engage in any of the following when using the Services.

Conduct that violates laws or public order and morals
Conduct that infringes the rights, interests or reputation of the Company or third parties
Using the Services while impersonating another person
Fraudulent purchases or fraudulent acquisition or use of points, coupons or other benefits
Conduct that interferes with, or may interfere with, operation of the Services
Unauthorised access to the Services or placing an excessive load on systems
Copying, republishing, selling or otherwise using content from the Services without permission from the Company or the rights holder
Other conduct we reasonably consider inappropriate for operation of the Services

Article 10 — Intellectual property

Copyright, trademarks and other intellectual property rights in text, images, photographs, designs, logos, trademarks and other content on the Services belong to the Company or the relevant third-party rights holders.

Except as permitted by law, this content may not be copied, republished, modified, distributed or otherwise used without the rights holder's permission.

Article 11 — Changes and suspension of the Services

We may change, interrupt or suspend all or part of the Services for system maintenance, faults, natural disasters or other unavoidable circumstances.

We may also change the content of the Services as necessary.

Article 12 — Disclaimers and liability

We endeavour to maintain the quality of our products and services and operate our systems appropriately.

However, unless we are responsible, we are not liable for interruptions, delays or other events caused by communication or system failures, natural disasters, traffic conditions or other circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that we must bear under Japan's Consumer Contract Act or other applicable law.

Article 13 — Personal information

We handle customers' personal information in accordance with our separate Privacy Policy.

Article 14 — Changes to these Terms

We may change these Terms as necessary to reflect legal amendments, changes to the Services or other circumstances.

We will announce revised Terms by posting them on the Services or by another appropriate method.

Article 15 — Governing law and jurisdiction

These Terms are governed by and interpreted in accordance with Japanese law.

Unless otherwise required by law, disputes relating to the Services or these Terms shall be subject to the jurisdiction of the court having jurisdiction over the Company's location.